Privacy Policy

Shipping Policy

1. Processing Time

   • Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

   • Shipping charges for your order will be calculated and displayed at checkout.
   • We offer various shipping options to meet your needs. Delivery estimates vary depending on the shipping method chosen and your location. Here are the standard shipping options and their estimated delivery times:
     • Standard Shipping: 5-7 business days
     • Expedited Shipping: 2-3 business days
     • Overnight Shipping: 1 business day
   • Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to unforeseen circumstances.

3. Shipping Confirmation and Order Tracking

   • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order using the tracking number provided.

4. International Shipping

   • We currently do not offer international shipping. We only ship within [Country/Region].

5. Shipping to P.O. Boxes and APO/FPO Addresses

   • We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid residential or business address for delivery.

6. Order Delays and Issues

   • If there are any delays in processing or shipping your order, we will notify you promptly via email. While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers or external factors beyond our control.

7. Damages

   • Gustosa Foods is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

8. Incorrect Shipping Information

   • Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you entered the wrong address, please contact us immediately at [email protected]. We will do our best to assist you, but we cannot guarantee that changes can be made once the order is processed.

9. Contact Us

   • If you have any questions or concerns about our Shipping Policy, please contact us at [email protected]. We are here to assist you and ensure your satisfaction with our products and services.

Last Updated: 30 June, 2024